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Friday, August 17

22 minutes 17 seconds of HELL!!!



Bloody phone companies. I arrange to have my telephone, broadband etc all automatically deducted from my credit card every month, so no bills, no hassles. But this morning I get an email from my provider saying that I owed them $50.92 - for two bills which I had already received receipts for saying that they had been auto deducted!! So I check my bank account - only one of the two amounts making up the $50.92 has been deducted, AND there is another, mysterious charge of $9.95. Then I log onto my Provider's web page, head into my account, and it tells me I owe them $188.25!!! I print out all the evidence, ring their 'hot line' (nothing too hot about it, I can tell you) and wait about 10 minutes in a queue. 'Your call is important to us. Please hold.' Yeah right... Anyway, I finally get to talk to a real person instead of a computer and, not meaning to be racist in ANY way, but she had such a heavy accent that I could barely understand her. Now I had to try and explain my problem of differing amounts, unpaid/paid bills and the rest of the disaster with a lady whom I could not understand. End result - it is a problem with 'the system' and she has to 'reset my auto pay details' and then charges me $79.95. Why this amount?? I have no idea, but by the end of 22 minutes and 17 seconds of bumbling, embarrassing conversation with a woman I could barely understand, I didn't care. ARGGHHH!!!!!!!!!!

1 comment:

Anonymous said...

I know how you feel. When we moved to Tasmania, despite the fact that I have been a Telstra customer for years, my new account for our home phone/broadband/mobile was opened in the name of "Sussan" instead of "Susan"/surname. I rang Telstra to have it changed - their mistake. However, I spent 20 minutes on the phone as they had to do a credit check of "Susan"/surname as this person may be a different person to "Sussan". After 20 minutes,I was informed that I couldn't change it because there was money owing - for an account which I hadn't even received at that point. Needless to say, my account remains in the name "Sussan"/surname. Aaaaaagh.